| Shipping & Returns |
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| We offer good quality products and make every effort to meet your high standards for quality products,
accurate descriptions, reliable delivery and customer service. We are totally on-line this allows us to
keep prices low. |
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| All products are shipped discreetly in a brown box with absolutely no indication as to the contents. |
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| All goods that are dispatched are sent by a Recorded service. This means goods will not be left on the door
step or with neighbours. This enables a fully discreet service and your confidentiality. |
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Goods that are in stock are dispatched within a working day. If for any reason we are out of stock, we would
expect to dispatch the goods with in about 12 days but realistically this is much quicker. If there is a
manufacturing delay with any products you will be notified by email as soon as we are aware.
We use Royal Mail, Business Post courier and Business Post International. |
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| Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 1.35kg. Over this weight
then goods are sent via a courier service. |
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Royal Mail: If you are not in when their parcel arrives they will keep the package at their local depot for 7 days
enabling you to pick it up. After 7 days the parcel then returns to us.
Business Post: If you are not in when their parcel arrives they will keep the package at their local depot for 5
days enabling you to pick it up. After 5 days the parcel then returns to us and additional fees will be charged to you for
the return service. See below for charges. |
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| Southern Ireland, Europe and Rest of World |
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| Goods are dispatched by Royal Mail Airsure Recorded delivery if the parcel weighs less than 2kg. Over 2kg then goods are
sent via Business Post International and International shipping rates apply. |
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Up to £10 of goods = £2.20
Up to £25 of goods = £2.80
Up to £40 of goods = £3.40
At this point goods are more often than not are having to be sent by courier so slightly higher charges apply.
Up to £60 of goods = £4.80
Up to £80 of goods = £6.90
Over £80 of goods = £8.00 |
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| Europe and Southern Ireland Delivery charge* |
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| * Most orders will fall into the standard prices but we reserve the
right to pass on any additional costs if the parcel is especially heavy and requires additional courier charges. |
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| Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been
made if they were out. After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch
the goods back out is not subsidised. |
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| Royal Mail - £3.50
Courier - £5.50 |
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| Europe and Rest of the World:- |
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| Royal Mail - £Cost
Courier - £Cost |
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| Due to the obvious health and hygiene implications with adult goods. For the goods to be returned
if they are not broken the following terms have to be met. |
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| 1. The goods must be unused. |
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| 2. The goods must be in their original condition and packaging. |
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| 3. Goods that are not heat sealed in the box are non refundable and non exchangeable. |
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| 4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable. |
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| 5. The goods must be received back within 14 days from the day your customer received their order. |
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| 6. Lingerie and items of clothing are non refundable and non exchangeable. |
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| 7. Videos and magazines are non refundable and non exchangeable. |
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| If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right
to return the goods. |
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